Friday, August 29, 2008

Too Blunt or Too sensitive?

Manger A and supervisor A have been working in a retail outlet together for more than 3 years. Supervisor A has been known to be very blunt and straight forward on her words while Manger A is considered to be a more sensitive person and likes to keep everything to herself. One morning, before the store is open for business, a briefing was taken place. Manger A was late and came in 5 minutes later, she apologized to her colleagues. Supervisor A responded “Manger still can be late for work?” and the rest of the colleagues laughed. No one apologies to each other and the matter was let it to rest.

Manger A was in a bad mood for a few days, she did not talk much to anyone else especially towards supervisor A. She felt upset as being a manager in the organization; she was humiliated by the supervisor in front of all her staff. She felt that supervisor A should talk to her face to face rather than embarrassing her in front of everyone.

Supervisor believes that manger was being too sensitive to be angry over a small remark and a manger should set good example for staffs in terms of handling emotions.

Questions
1) Who did you think was in the fault at this situation?
2) What could have being done to resolve problem?
3) Did they handle the problem well? Elaborate

Monday, August 25, 2008

Why is effective communication important?

Communication is the ability to share information with people and to understand what information and feelings are being conveyed by others. Effective communication is very important in work as it is a form of link between colleagues and superiors. As workplace is like a second home, hence communicate effectively between colleagues helps to improve informal relations and allows one to actually enjoy working in the environment. Lack of communication in the workplace is a problem for some workgroup teams in business today. Successful teams require effective communication in the workplace among the workers themselves as well as between superiors and colleagues as message carried are clearly noted, so that tasks can be done with minimal mistake being made.

Skilled superiors who know good communication skills are necessary for team building, to allow a closer relationship between staffs and therefore effective teamwork. Working in a team situation requires frequent and open communication between colleagues and superiors. Without effective communication, ideas, directions, and thoughts are lost or misunderstood, it may even lead to conflicts which results in poor team work. Faulty communication is the main problem arises in conflicts, which may lead to ineffective communication. Many of the conflicts in work are due to faulty communication between sender and receiver. Therefore effective communication is important during work.